Use a policy key or slug when your report references a published rule.
Up to 3 files, 5MB each. Screenshots are stored for admin review only.
Civility guardrails
Short pause + better framing helps us resolve issues faster and train better ambassadors.
Weekly civility theme
Tone score
90
Looks constructive. Keep it specific and evidence-based.
tone: --
evidence: --
specificity: --
evidence quality: --
steelman: --
Confidence means certainty, not truth. Use lower confidence when evidence is thin; increase confidence only with corroborated sources.
Rewrite suggestions adapt to audience. Admin mode emphasizes evidence, peer mode emphasizes empathy, public mode emphasizes neutral framing.
Plain mode simplifies terms, standard keeps neutral language, formal mode adds review-ready structure.
When you choose “Evidence-backed claim,” include at least one source or concrete record reference.
Choose the lowest accurate severity. Over-escalation slows triage for genuinely urgent reports.
Family-safe mode treats medium/high intensity wording more strictly to keep this space appropriate for younger audiences.
Cool-down active: 0s remaining before submit.
Rewrite progress
You improved clarity by 0% compared to the initial draft.
Intent-to-impact preview
Current wording may land as neutral.
Spanish-first rewrite hints
De-escalation phrases for this form
Legal-risk language detected. Prefer evidence-backed wording ("record conflict") over legal conclusions ("crime/fraud") unless you can cite proof.
Personal data detected (phone/email/address/ID). Redact private details unless required for secure staff review.
Contradiction warning: your message may contain conflicting claims. Please clarify before submitting.
Over-escalation risk: selected severity appears higher than current evidence quality supports. Add corroboration or lower severity.
Precision mode helps prevent vague escalation by enforcing concrete anchors (date, case ID, or record number).
Difficult disagreement simulator
Run a quick scenario before posting: choose a tense situation, then insert a structured response template.
Guided apology wizard (accountability checkpoints)
Civility glossary
- Steelman: restate the strongest fair version of the other side before disagreeing.
- Corroboration: verify a claim with at least two independent sources.
- Evidence-backed: claim includes concrete records, links, IDs, or dated references.
- Over-escalation: severity is higher than current evidence quality supports.
- Intent mismatch: what the sender meant differs from how the message landed.
- Repair path: the concrete next action that closes the incident safely.
Intent vs impact examples
- Intent: "I want this fixed fast." Impact: "You people are useless."
- Intent: "I think this is fraud." Better framing: "This result conflicts with X evidence."
- Intent: "I am angry." Better framing: "Here is the timeline and what appears incorrect."
Source credibility rubric
| Signal | Low trust | High trust |
| Authorship | Anonymous / unverifiable | Named + accountable |
| Evidence | Claims only | Primary docs, dates, links |
| Recency | Stale/outdated | Current + timestamped |
| Corroboration | Single source | Multiple independent sources |
Claim-strength examples
- Evidence-backed: "Record ABC (dated 2026-02-20) shows status mismatch."
- Mixed evidence + opinion: "The record is late, and I think the process needs review."
- Personal view: "This feels unfair based on my experience."
- Unsure: "I may be missing context. Please review this with me."
Ask better questions templates
- "What evidence am I missing for this conclusion?"
- "Which policy controls this decision, and where is it published?"
- "What exact step should I take next to resolve this?"
- "Can you show a timeline so I can verify each checkpoint?"
Disagree constructively presets
- "I may be wrong, but this appears inconsistent with record X."
- "I disagree with the result and would like to verify the criteria used."
- "Can we compare my evidence with your source step-by-step?"
- "I want resolution, not conflict. Here is the exact mismatch."
Steelman the other side prompts
- "If their view were partly right, what fact would support it?"
- "What is the strongest non-malicious explanation for this result?"
- "Which assumption of mine could be wrong?"
- "How would a fair critic describe their best case?"
Apology templates (accountability language)
- "I was wrong to use that wording. I’m sorry. Here is the corrected claim."
- "I overstated certainty without enough evidence. I’ll revise and cite sources."
- "My tone made this harder. I apologize. Here are the concrete facts only."
- "I reacted too fast. I’m open to correction and I want to resolve this productively."
Why content gets flagged
- Personal attacks instead of evidence ("you are a liar" vs. record mismatch details).
- Absolute claims with no sources ("always fraud", "never legitimate").
- High-intensity wording that blocks review and resolution.
- Missing context (no dates, IDs, links, or timeline).